Mark formed Equipment Damage Consultants in July of 2007 after 5 years with another engineering/scientific consulting firm. Mark’s over 36 years of consulting expertise helped to develop and maintain state-of-the-art investigatory and damage assessment techniques for high-tech equipment losses. Mark has provided damage assessments and LKQ analyses on over 1,900 claims totaling >$61.0 M in technology equipment, helping Insurers minimize the potential for, and impact of, catastrophic losses, as well as to reduce the inflation of high-tech equipment damage claims. In addition, Mark has served as an expert witness on numerous equipment damage events and was an instructor for a variety of training courses (lightning, fire, water damage claims, equipment restoration) and directed several disaster recovery, restoration, and damage assessment training and certification programs.
For corporate clients, Mark has consulted on disaster recovery and damage assessment projects involving >$100M in technology assets for the telecommunications, IT, medical, and manufacturing industries. He has also developed and instituted Physical Risk Assessments, Phase I Business Contingency Planning programs as well as full scale business continuity and business resumption plans for several telecommunications and IT organizations.
In a prior position, Mark spent 16 years in the telecommunications and electronics industries, primarily in a disaster response and remediation methodology research role. As Director of an interdisciplinary team of scientists and engineers, Mark has provided electronic equipment hardware and facilities restoration guidance for several hundred disasters involving fire, smoke, water damage, and numerous other contamination events. Through the “lessons learned” in disaster response and recovery, this experience has been applied to developing proactive consulting on physical risk analysis, risk mitigation, environmental control, environmental analysis, and disaster avoidance and response training. Mark has been involved in some of the largest disaster restoration projects in the telecommunications industry. He has gained extensive experience in mediation of restoration efforts among clients, insurance carriers, the press, cleaning companies, environmental control companies and in negligence claims. As an OSHA certified "first entry" supervisor for hazardous materials situations and hazardous material transportation, Mark has been called upon to enter facilities for equipment assessment immediately after a fire has been extinguished, or a hazardous materials event has occurred - usually several hours prior to the client being allowed in. Mark has contributed expertise in contaminant chemical analysis, air filtration technology, airborne particle measurement and has developed standard techniques for risk and environmental assessments ("auditing") of electronic equipment, data processing and administrative facilities.
An accomplished technical analyst with extensive experience in laboratory and "real world" environments, Leigh joined EDC in 2010 after previously working with Mark Krzyzanowski at Bellcore / Telcordia Technologies for many years as part of the National Telecommunication Disaster Response Team. With over 30 years of experience, beginning in the Semiconductor Materials Research laboratory environment, she joined the Disaster Prevention and Recovery organization of Bellcore serving the network equipment and telecommunication facilities throughout the United States and later in South America and Europe. She has engaged in Business Process Development and Documentation Improvement for global projects in the telecommunications sector. Adaptable, dependable, flexible, and organized; she is proficient in damage assessment and costing (ACV, LKQ/RCV) of all forms of electronic equipment, now using this talent for the benefit of Insurers and their Insureds to help resolve property insurance claims.
Jerry joined Equipment Damage Consultants in August of 2011. In 1967 he enlisted in the U.S. Air Force. In 1969 while in the MD Air National Guard, Jerry purchased a heating oil business, transforming it into a Heating, Ventilation & Air-Conditioning (“HVAC”) service organization while still in the U.S. Air Force and Air National Guard. He furthered his mechanical engineering education thru the Air Force University schools and attended and graduated from the NCO Academy McGee Tyson AFB, TN in 1983. He was selected as Most Outstanding Sr. NCO in the state of MD in 1983. In 1986 sold the heating oil portion of his business and moved to Eastern Shore of MD, purchasing a farm and building four 40' x 500' poultry houses serving as the general contractor and mechanical engineer for the construction, and contracting with Perdue to raise poultry. In 1987 he began Performance Heating & A/C, providing HVAC service and installation to the Eastern Shore of MD. In 1990 as the successfully completed studies for the Air Force Senior NCO Academy and was selected as Operations Chief for the 175th Wing Civil Engineering Squadron. Jerry attained five 7 level and two 9 level rankings in various careers throughout his military history. He retired from the MD Air National Guard in 1997 after 30 years of distinguished service to his country. He continued operation of the poultry farm until 2008 and sold the HVAC business in 2011.
Unsolicited Customer Testimonials
"You are the best!" Senior Property Claims Specialist for Super Regional Carrier 09/01/23
"I have come to really appreciate and respect and admire your knowledge and expertise. It is awesome. And you have been able to share it with me in a way I can understand. That's a big plus for you, as the customer (me) really needs to understand what has happened and how, and how to explained it to the Insured. YOU do that." Claims Representative III for a Program Manager, Public Entities 05/14/20
"Thanks for your professional documentation of this claim. [The Insurer] was very pleased with the outcome." - Liability Claims Specialist for Super Regional Carrier 11/28/15
"So - again - job well done and EDC continues to be a strategic and high value partner for [Corporation]!" - Vice President - IT 01/13/15
"Nice report, very helpful. I will be using the service of EDC again. Thank you!" - Claims Analyst for an Equipment Breakdown Coverage Re-insurer 02/28/13
"You are so awesome ... thank you thank you thank you!" - Claims Specialist for a Super Regional Carrier 08/30/12
"Yes the entire case is over and in a very good way for us, thanks to your excellent work." - Attorney for a Regional Carrier 06/12/09
"That is very sweet and thoughtful of you. It was mentally challenging both me and the independent but at the end of my frustration, I knew you could make this resolve." - Senior Claims Specialist for a Super Regional Carrier 10/10/13
"Thanks for all of your help, there is no way I could have done it without you!" - Adjuster for a National Carrier 08/18/09
"Excellent report! Thanks for the fast service." - Independent Adjuster 10/16/09
"You are wonderful!! I await your report and will send the file back to [Equipment Breakdown Coverage Re-insurer] as this is a power surge as I had expected." - Claims Specialist for a Super Regional Carrier 10/23/09
"You are awesome!!! See [Equipment Breakdown Coverage Re-insurer]'s email below. Looks like you may have some more business coming your way. Great job!" - Claims Specialist for a Super Regional Carrier 10/30/09
"Sure glad we have you to sort out these complicated equipment claims!" - Senior Claims Specialist for a Regional Carrier 02/15/11
"THANK YOU SO MUCH for all that you do!!!" - Claims Specialist for a Super Regional Carrier 08/17/11
"You guys are doing an exceptional job on this loss!" - aVP Claims for an Equipment Breakdown Coverage Re-insurer 08/06/12
" ... and yes, you are worth every penny!" - Senior Claims Specialist for a National Carrier 08/26/11
"I just wanted to say thanks for your report on this claim. The report was very detailed and outlined all facts of the power surge to assist with getting a payment recommendation from the equipment breakdown coverage." - Claims Specialist for a Super Regional Carrier 06/30/11
"[Claims Vice President] doesn't always know what a super great service you provide to us, so I referred this file to him. The simple fact that we work with you has brought our technical level up a notch or two over the industry, which obviously gives us an advantage. I shudder to think about how many carriers would have just paid this IA's $91,000 estimate and moved on. YOU TOTALLY ROCK!" - Regional Claims Manager for a Super Regional Carrier 03/23/11
"Thank you for your very thorough review, analysis an adjustment of this claim. I will certainly keep you in mind for future claims." - Subrogation Examiner for a National Carrier 02/17/12
"Thank you for the detailed report!!" Claims Examiner for an Equipment Breakdown Coverage Re-insurer 03/07/12
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Electronic damage assessment and costing specialists.